“This call may be recorded for quality assurance and training purposes”.
You may be familiar with this phrase, but did you know that on average only 2% of call center calls are monitored by companies?
Call monitoring is essential to identify potential risks, improve agent performance and ultimately enhance the overall customer experience. Companies may be aware of the benefit of ardent call monitoring but, the high cost of employing human capital and limited call center capacity means most business will settle with just the “tip of the iceberg” approach.
Voyc does the impossible by enabling business to QA 100% of calls. Voyc eliminates the tedious task of listening to lengthy call recordings and provides companies with the right toolset to focus on implementing change. Voyc promises a self-service user experience with bank-grade security. With Voyc assisting with call monitoring, business is enabled to dedicate their time to training and coaching agents and improving customer satisfaction.
Voyc is on a mission to ensure the fair treatment of companies and their customers.